FAQ / Support

What is kotiwo?

kotiwo is an online software tool for learning languages.

How do I use kotiwo in the most effective way?

Please check out our Path to Fluency guide for a step-by-step approach to language learning on kotiwo.

I can’t find the language I want to learn

Learn any language using your own packs!

If we don’t currently support the language you want to learn, please send us an email at the address below. Please include the missing language in the title or body of the message. We’ll add this language as soon as we receive a sufficient number of requests for it.

We want you to have the best experience possible, so we are flexible and open to suggestions.

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Do you have a mobile app for my iPhone/Samsung/etc. or my OS (iOS, Android, etc.)?

All kotiwo products have app functionality. To install a game as an app, you typically need to 1) press the “Share” button in your browser, and then 2) press “Add to Home Screen”.

The steps may vary depending on your browser or operating system. If this is the case, you can search online for instructions on “how to install a website as an app” for your specific browser or operating system. The good news is that the process is usually straightforward, regardless of the specific steps required.

Is my browser or device supported?

We strive to support a wide variety of browsers and devices. However, we cannot guarantee that your browser or device supports all features required by kotiwo.

kotiwo will automatically turn off non-essential features that are not supported on your device. kotiwo might not work on your device or in your browser should critical features be missing.

The service seems to be broken on my device or in my browser

Please make sure that your device and browser are up to date, your internet connection and network are configured properly, and access to kotiwo is not restricted or interrupted by your employer, university, school, or other network owner.

Note for Apple users: Safari is known to have a number of issues that Apple has not yet resolved. If you encounter problems with games or apps on your Apple device, please check if the issue persists in a different browser.

Do I have to subscribe?

You can try kotiwo without a subscription. Users without a subscription have limited access to kotiwo apps, as well as limited access to word packs.

We do encourage you to try kotiwo before you purchase, to make sure you enjoy it and it works on your device.

Can I cancel my subscription?

You can cancel your subscription on the Settings page.

You can cancel your subscription at any time.

We highly encourage you to check our Refund Policy in the Terms of Service before you make a purchase.

How can I contact support?

Payment

All customer service inquiries and returns are handled by our online reseller Paddle.com.

Feedback and ideas

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